Workforce & frontline
Store colleagues, scheduling, training and frontline technology.
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Coverage
news · 17 Aug 2026 · Vendor
Jabra Bets on Voice as the Gateway to AI for Retail's Frontline Workers
Andrew Doyle, VP for Frontline Workers at Jabra, argues that voice is becoming the natural interface between retail associates and AI agents - and that audio quality decides whether those systems work on the shop floor.
news · 30 Jun 2026 · Trade press
ASOS, Nestlé, L'Oréal: People Make AI Work in Retail
At Shoptalk Europe, leaders from ASOS, Nestlé and L'Oréal told Jordan Berke of TOMORROW that the bottleneck for AI in retail is not technology - it is people, change management, and the operating system around the tools.
news · 9 Jun 2026 · Trade press
Shoptalk Europe 2026: Zalando, Estée Lauder and John Lewis
Day 1 of Shoptalk Europe 2026 opened with Zalando, The Estée Lauder Companies and John Lewis on the Headliner Stage, plus an afternoon block on AI readiness, data foundations and the workforce shift.
podcast · 29 May 2026 · Trade press
UK Retail Shake-Up: Ocado, Lidl, M&S Safety & Brand Collabs and a big thank you to COACH UK
In this episode of Five Things Friday UK, Alex and Simone discuss major shifts across UK and European retail. Topics include Ocado’s growing role as a grocery technology platform, Lidl overtaking Morrisons, M&S’s staff safety initiative with WalkSafe, and the role of store…
news · 22 May 2026 · Trade press
Lionel Souque Has 200 AI Projects Running. He Still Thinks Retail Is a Human Business.
REWE Group CEO Lionel Souque on crossing 100 billion euros, running 200 AI projects, and why retail still comes down to goods, customers and people.
podcast · 18 May 2026 · Trade press
Amazon vs Perplexity: The AI Retail Battle That Could Change Commerce
This week on World Retail Signals, the team explores one of the most important emerging battles in AI commerce: Amazon vs Perplexity and the future of autonomous AI shopping agents. The episode also covers: The changing expectations of the future retail workforce WHP Global’s …
podcast · 20 Mar 2026 · Trade press
UK Retail in 5 Minutes: Amazon Rival, Alexa Upgrade, Tesco Pay Rise, Greggs & The Perfume Shop
is week’s 5 Things Friday is a fast, solo rundown of the biggest stories shaping UK retail right now. With a lot happening across the market, this episode covers five standout updates: JD.com launching Joybuy in the UK, Amazon facing fresh competition, Alexa+ and Amazon’s next…
podcast · 19 Mar 2026 · Vendor
5 Retail Shifts Reshaping Asia | Baby Bunting, India, Eid & AI
Edition of Five Things Friday, Ryf Quail and Yuen Low, Managing Director, AEON360, break down five retail developments shaping Asia right now. This episode covers: Baby Bunting’s store-of-the-future turnaround Why frontline retail roles are being redesigned India’s acceleratin…