Workforce & frontline

Coverage

• podcast · 21 Oct 2026 · Trade press

  ChatGPT Virtual Try-On Goes Live, Tractor Supply, Kroger Cuts 3,000 Jobs

  ChatGPT virtual try on is live, and NRF SVP Content Jill Dvorak explains what it means for retailers. Plus Kroger's 3,000 job cuts, Tractor Supply, Ross and Prime Day pulling Halloween forward.Alex Rezvan, Host of The Retail Podcast, and Jill Dvorak, SVP Content at NRF, on the…

• podcast · 13 Oct 2026 · Trade press

  Ahold Delhaize Outage, Kroger Cuts 3,000 Jobs

  The Ahold Delhaize outage has left websites and apps down since Sunday and Dutch stores showing last week's shelf prices, a reminder that pricing now depends on central IT. Kroger is cutting 3,000 corporate jobs, UK shoppers are holding back before the budget, and Shein, T…

• podcast · 9 Oct 2026 · Trade press · primary theme

  Amazon Layoffs, Tesco Profits and Walmart AI Savings

  Amazon layoffs hit around 1,000 corporate roles, most of them in its stores division, as Tesco's profits rise and Walmart puts its AI savings back into customer service. Today's briefing tells retail leaders that efficiency is the theme of the season, and the differenc…

• podcast · 5 Oct 2026 · Trade press · primary theme

  Nike Cuts Again, Boots Nears £7bn Sale, Food Prices Peak

  What happened to Nike this week is a second round of job cuts and a $2.5 billion cost saving target, as Boots nears a £7bn sale and world food prices hit a near four-year high. For retail leaders the signal is clear: shoppers are working harder for every basket, and retailers …

• news · 10 Sept 2026 · Trade press

  From Nordstrom Rack to Gen Beta: Five Retail Shifts Redefining Growth

  Nordstrom Rack is expanding its physical footprint, Target is making its biggest move yet into prestige beauty, Williams-Sonoma is growing despite a difficult housing market, Lowe's is turning America's skilled-trades shortage into an industry-wide workforce challenge, and bea…

• news · 17 Aug 2026 · Vendor

  Jabra Bets on Voice as the Gateway to AI for Retail's Frontline Workers

  Andrew Doyle, VP for Frontline Workers at Jabra, argues that voice is becoming the natural interface between retail associates and AI agents - and that audio quality decides whether those systems work on the shop floor.

• news · 30 Jun 2026 · Trade press

  ASOS, Nestlé, L'Oréal: People Make AI Work in Retail

  At Shoptalk Europe, leaders from ASOS, Nestlé and L'Oréal told Jordan Berke of TOMORROW that the bottleneck for AI in retail is not technology - it is people, change management, and the operating system around the tools.

• news · 9 Jun 2026 · Trade press

  Shoptalk Europe 2026: Zalando, Estée Lauder and John Lewis

  Day 1 of Shoptalk Europe 2026 opened with Zalando, The Estée Lauder Companies and John Lewis on the Headliner Stage, plus an afternoon block on AI readiness, data foundations and the workforce shift.

• podcast · 29 May 2026 · Trade press

  UK Retail Shake-Up: Ocado, Lidl, M&S Safety & Brand Collabs and a big thank you to COACH UK

  In this episode of Five Things Friday UK, Alex and Simone discuss major shifts across UK and European retail. Topics include Ocado’s growing role as a grocery technology platform, Lidl overtaking Morrisons, M&S’s staff safety initiative with WalkSafe, and the role of store…

• news · 22 May 2026 · Trade press

  Lionel Souque Has 200 AI Projects Running. He Still Thinks Retail Is a Human Business.

  REWE Group CEO Lionel Souque on crossing 100 billion euros, running 200 AI projects, and why retail still comes down to goods, customers and people.

• podcast · 18 May 2026 · Trade press

  Amazon vs Perplexity: Who Wins the AI Shopping War? | World Retail Signals

  Amazon vs Perplexity could redefine the future of AI commerce.In this episode of World Retail Signals, the panel explores:Autonomous AI shopping agentsRetail workforce transformationWHP Global’s Marc Jacobs acquisitionGreggs’ expansion strategyWellness retail growthAI-powered …

• podcast · 18 May 2026 · Trade press

  Amazon vs Perplexity: The AI Retail Battle That Could Change Commerce

  This week on World Retail Signals, the team explores one of the most important emerging battles in AI commerce: Amazon vs Perplexity and the future of autonomous AI shopping agents. The episode also covers: The changing expectations of the future retail workforce WHP Global’s …

• podcast · 20 Mar 2026 · Trade press

  UK Retail in 5 Minutes: Amazon Rival, Alexa Upgrade, Tesco Pay Rise, Greggs & The Perfume Shop

  is week’s 5 Things Friday is a fast, solo rundown of the biggest stories shaping UK retail right now. With a lot happening across the market, this episode covers five standout updates: JD.com launching Joybuy in the UK, Amazon facing fresh competition, Alexa+ and Amazon’s next…

• podcast · 20 Mar 2026 · Trade press

  UK Retail in 5 Minutes: Amazon Rival, Alexa Upgrade, Tesco Pay Rise, Greggs & The Perfume Shop

  is week’s 5 Things Friday is a fast, solo rundown of the biggest stories shaping UK retail right now.With a lot happening across the market, this episode covers five standout updates: JD.com launching Joybuy in the UK, Amazon facing fresh competition, Alexa+ and Amazon’s next …

• podcast · 19 Mar 2026 · Trade press

  5 Retail Shifts Reshaping Asia | Baby Bunting, India, Eid & AI

  Edition of Five Things Friday, Ryf Quail and Yuen Low, Managing Director, AEON360, break down five retail developments shaping Asia right now.This episode covers:Baby Bunting’s store-of-the-future turnaroundWhy frontline retail roles are being redesignedIndia’s accelerating re…

• podcast · 19 Mar 2026 · Vendor

  5 Retail Shifts Reshaping Asia | Baby Bunting, India, Eid & AI

  Edition of Five Things Friday, Ryf Quail and Yuen Low, Managing Director, AEON360, break down five retail developments shaping Asia right now. This episode covers: Baby Bunting’s store-of-the-future turnaround Why frontline retail roles are being redesigned India’s acceleratin…

• podcast · 18 Nov 2025 · Trade press

  AI, Tasks & Culture: How The CoOp Is Redefining Frontline Retail

  How do you transform thousands of frontline colleagues from overloaded and under-informed to connected, confident, and AI‑enabled, without breaking the stores?In this episode of The Retail Podcast, Alex sits down with Chris Chandler (Head of Store Support, Midcounties Co‑op) a…

• podcast · 3 Nov 2025 · Vendor

  AI Won’t Replace Merchandisers — It’ll Make Them Superhuman

  AI, Merchandising & the Next Era of Retail with Noah (何诺亚) HerschmanAI isn’t replacing retail jobs — it’s enhancing them. In this episode of The Retail Podcast, host Alex Rezvan speaks with Noah (何诺亚) Herschman, Retail & Ecommerce Senior Executive and Global AI Strateg…

• podcast · 31 Oct 2025 · Trade press

  Rosalía, Amazon, Calvin Klein, TikTok, JCPenney & Primark — Five Things Friday (USA)

  Alex Rezvan and Jill Dvorak (NRF) open with Rosalía’s “Berghain” — a genre-bending track with Björk and Yves Tumor that shows how culture still drives commerce. Then come the hard numbers: Amazon’s plan to cut ≈ 30 000 corporate jobs (Reuters) and what it signals for hybrid wo…

• podcast · 7 Oct 2025 · Operator voice

  How Best Buy’s Supply Chain Chief Sees AI Transforming Retail - Mark Irvin with NRF’s Jill Dvorak & Alex Rezvan

  AI, upskilling, and the future of intelligent supply chains — live from NRF Europe.At NRF Europe, Jill Dvorak sits down with Best Buy’s Executive Vice President and Chief Supply Chain Officer, Mark Irvin, and Alex Rezvan from The Retail Podcast to explore how artificial intell…

• podcast · 29 Aug 2025 · Trade press · primary theme

  Five Things Friday UK - Aldi pay rise, Topshop Liberty comeback, Asda Express expansion, JD Sports earnings, The Very immersive fashion

  Five Things Friday UK Edition with Simone Oloman UK retail news this week: Aldi boosts wages, Topshop returns to Liberty, Asda expands Express, JD Sports shares rise, and The Very launches an immersive fashion experience.Aldi: linkTopshop: linkAsda: linkJD Sports: linkThe Very…

• podcast · 3 Jun 2025 · Operator voice · primary theme

  NRF APAC 2025 Soundbite: Panchalee Weeratammawat on Retail’s Human Core

  Recorded live at NRF APAC 2025, this short soundbite features Panchalee Weeratammawat, Chief People Officer of Central Retail. With nearly 80,000 employees across Thailand, Vietnam, and Italy, Panchalee shares what’s top of mind for retail leaders in Asia today.Key Highlights:…

• podcast · 6 May 2025 · Vendor · primary theme

  Empowering Frontline Workers: How Jabra and AI Transform Retail Communication

  Join Alex on The Retail Podcast as he speaks with Andrew Doyle, VP of Frontline Workers at Jabra, about how cutting-edge audio technology and AI are revolutionizing frontline communication in retail. Discover how Jabra enhances productivity, customer engagement, and employee s…

• podcast · 11 Dec 2024 · Vendor

  Retail Robotics: Insights with Michel Spruijt of Brain Corp

  In this episode, Michel Spruijt, President of Brain Corp, discusses how robotics and AI are addressing challenges like labor shortages and inventory management in retail. Learn how automation is creating consistency and efficiency across store operations. What You’ll Learn in …

• podcast · 10 Jun 2024 · Vendor · primary theme

  How WorkJam's CEO Is Transforming Retail Workforce Management

  For more information: https://retailnews.ai/workjam-ceo-transforming-retail-workforce-management/

• podcast · 13 Jul 2023 · Vendor

  🌟 Unlock the Power of Seamless Collaboration and Elevate Customer Experience with C WATCH Communication Tool 🚀

  🎙️ The Retail Podcast Presents: Unlock the Power of Seamless Collaboration and Elevate Customer Experience with cCONNECT Communication Tool 🚀 Join us as we delve into a fascinating interview with Dirk Callaerts, Retail Technology Business Development expert, as he unveils th…

• podcast · 26 May 2023 · Vendor

  Unlocking AI & Data Power, Championing Diversity, and Harnessing Your Superpowers: A Candid and Inspiring Conversation with Tech Maven Robin Sutara

  🎧🎙️Have you ever wondered how you can leverage the power of data in your organization? Our latest podcast guest has the answers you're looking for. From repairing Apache helicopters near the Korean DMZ to advising top-tier tech companies like Microsoft and Databricks, Ro…

• podcast · 25 Oct 2020 · Trade press · primary theme

  Retail Choreography Imogen Wethered Co Founder & CEO Qudini

  Technology & Retail is still unfortunately male-dominated, this needs to change and female designers, creators, founders, and leaders great work needs to be celebrated. In our second episode as part of our mini-season focusing on Female Leaders in Retail, we have the great…