Loyalty & personalisation
Membership, loyalty schemes, CRM and personalised offers.
Maturity stage
Insufficient evidence
Only 2 items in this theme (need 10); no maturity stage assigned.
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- 6 Aug 2026
Coverage
podcast · 7 Oct 2026 · Trade press · primary theme
Walmart Drops Pricing Patent as ASOS Is Hacked
Walmart is dropping a patent that would have let Scan & Go personalise prices at the point of scan, while ASOS confirms a cyber attack that reached customers through its own app. Today's briefing shows retail leaders that pricing and customer data are now where trust i…
news · 6 Oct 2026 · Operator voice
Continente Sees Shopping Missions, Not Online and Offline
Portugal's Continente has been selling groceries online since 2001. Twenty-five years later, its Head of E-commerce, Guilherme Cardoso, says the bigger opportunity is no longer simply growing digital sales. It is using stores, quick commerce, loyalty data and AI as parts of th…
news · 21 Sept 2026 · Trade press · primary theme
Mango Style Club: Loyalty Becomes a European Growth Engine
Mango is expanding its renewed loyalty programme into six more European markets, including the UK. But Style Club is about more than rewarding repeat purchases.
podcast · 18 Sept 2026 · Vendor
NRF Europe 2026 Day 3: 9 Retail Innovation 1 Min Pitches + Q&A
Nine retail companies pitch their solutions at NRF Europe 2026. Host Alex Rezvan then asks what makes each worth choosing over a competitor, before an audience challenge on patents and lasting differentiation.Recorded at the Innovation Stage in Paris, the session moves from sh…
news · 6 Aug 2026 · Trade press
Five APAC Retail Trends Shaping Global Retail
From organised retail crime in Australia to China's membership economy and Vietnam's mobile-first e-commerce, five developments across Asia Pacific point to one theme: the region's retailers are adapting faster than consumer behaviour is changing.
news · 3 Aug 2026 · Trade press
Dunnhumby: Retail Media Has a Shopper Problem
New Dunnhumby research across 3,000 US and UK grocery shoppers finds 91% will share transactional data for real value, and that relevance, trust and in-store media now decide retail media's next phase of growth.
news · 22 Jul 2026 · Operator voice · primary theme
H2O Retailing Rebuilds Japanese Retail Around Unified Commerce
H2O Retailing Corporation is modernising its technology foundations to connect data, AI, stores and human service around a single customer relationship.
news · 17 Jul 2026 · Trade press
Pomelo Built Stores Around Mobile, Not the Other Way Around
Pomelo pioneered a mobile-first omnichannel retail model in Southeast Asia, using physical stores to support e-commerce and reduce purchase anxiety.
news · 1 Jul 2026 · Trade press
Alcampo and Ocado: Grocery Ecommerce Runs on Partnership
Carlos Pedreira Freire and Gregor Ulitzka explain how operational excellence, customer trust and deep collaboration are driving the next phase of online grocery growth in Spain.
news · 29 Jun 2026 · Trade press
Unlimitail, Douglas, Nectar360 on Retail Media's Next Chapter
Executives from Unlimitail, Douglas Group and Nectar360 explain why the future of retail media depends on talent, measurement and omnichannel personalisation.
podcast · 19 Jun 2026 · Operator voice
How Brands Reach Gen Z Without TikTok + Coach's Retail Masterclass
What happens when brands can no longer rely on social media to reach younger consumers?In this week's Five Things Friday UK, retail expert Simone Oloman, Co-Founder and CEO of NIFT, joins us to discuss one of the biggest questions facing retail marketers today: how brands …
news · 5 Jun 2026 · Trade press · primary theme
Know Your Customer or Lose Them to Someone Who Does: The Sharpest Lessons From World Retail Congress 2026
Zalando's AI engine, Primark x Unhidden, and Fressnapf's 2030 ambition: the sharpest customer-first lessons from World Retail Congress 2026 in Berlin.
podcast · 29 May 2026 · Trade press
NRF 2026 APAC Agenda: The Retail Sessions to Watch
Ryf Quail joins Alex to walk through the NRF 2026 APAC agenda just before the show opens in Singapore. This episode is a practical guide to the sessions, speakers and themes shaping this year’s event, from AI-powered supply chains and retail media to omnichannel, luxury, malls…
news · 26 May 2026 · Trade press · primary theme
Adidas, Lululemon and Ulta Beauty Rewrite Customer Loyalty
At a Deloitte retail leadership panel, executives from Adidas, Lululemon and Ulta Beauty explained how community, localisation and data are replacing points-based loyalty as the new competitive advantage in retail.
news · 21 May 2026 · Trade press
The Retailers Winning With AI Are Not the Ones You Think
Tesco, REWE, Zalando and Walmart are pulling ahead not because of AI, but because customer insight is the operating system they let AI scale.
news · 13 May 2026 · Trade press
Retail Growth 2026: Why CEOs Are Fighting Harder Than Ever for Every Sale
At World Retail Congress 2026 in Berlin, AlixPartners, Pepco, Ahold Delhaize and Direct Group leaders set out the new playbook for volume-led growth, AI-driven simplification and sharper customer relevance.
podcast · 12 May 2026 · Vendor
Why Enterprise Retail Tech Is Broken And How to Fix It | Jason Cottrell, Orium
Jason Cottrell, CEO of Orium and President of the MACH Alliance, explains how AI agents and composable commerce are reshaping enterprise retail and digital infrastructure.In this episode, we explore:AI agent ecosystemsHuman-in-the-loop AI governanceEnterprise AI architectureCo…
podcast · 22 Apr 2026 · Promotional
Retail Media in 2026: What Shoppers Actually Want | Michael Schuh, dunnhumby
This episode is a paid partnership with dunnhumby. What do shoppers actually want from retail media? Read the full research here: https://resources.dunnhumby.com/retail-media-report-2026/ That’s the question at the centre of this week’s episode of The Retail Podcast, where I s…
podcast · 17 Apr 2026 · Trade press
Gymshark Is Opening Gyms. Selfridges Is Going VIP. Is This What Loyalty Looks Like Now?
Retail is undergoing a fundamental shift—from product-driven transactions to experience-led ecosystems.In this episode of 5 Things Friday, we break down the most important retail trends shaping 2026:Gymshark is launching its first physical gym, signalling a move from apparel b…
podcast · 17 Apr 2026 · Trade press
The Future of Retail: Gymshark Gyms, Selfridges VIP Strategy & Loyalty Reinvented
Retail is undergoing a fundamental shift—from product-driven transactions to experience-led ecosystems. In this episode of 5 Things Friday, we break down the most important retail trends shaping 2026: Gymshark is launching its first physical gym, signalling a move from apparel…
podcast · 10 Apr 2026 · Trade press
Adidas x ASOS, Experiential Retail & Uber Eats Loyalty Shift | Five Things Friday
Physical retail isn’t dead, boring retail is.This episode breaks down the smart retail moves winning right now: collabs, pop-ups, experiences, and loyalty that works across ecosystems.In this episode of Five Things Friday, the conversation covers the retail stories shaping the…
podcast · 10 Apr 2026 · Trade press
Adidas x ASOS, Experiential Retail & Uber Eats Loyalty Shift | Five Things Friday
Physical retail isn’t dead, boring retail is. This episode breaks down the smart retail moves winning right now: collabs, pop-ups, experiences, and loyalty that works across ecosystems. In this episode of Five Things Friday, the conversation covers the retail stories shaping t…
podcast · 7 Apr 2026 · Trade press
World Retail Signals: AI, Store Reinvention, Loyalty & Retail Trends Across Europe, Asia and the US
Welcome to World Retail Signals, the podcast from World Retail Congress, hosted by Ian McGarrigle, Chairman at World Retail Congress, and Niamh Stone, Programme Director at World Retail Congress. In this episode, the conversation spans Europe, Asia and the US, exploring the re…
podcast · 7 Apr 2026 · Trade press
World Retail Signals: AI, Store Reinvention, Loyalty & Retail Trends Across Europe, Asia and the US
Welcome to World Retail Signals, the podcast from World Retail Congress, hosted by Ian McGarrigle, Chairman at World Retail Congress, and Niamh Stone, Programme Director at World Retail Congress.In this episode, the conversation spans Europe, Asia and the US, exploring the ret…
podcast · 17 Feb 2026 · Vendor
How AI Is Doubling Fashion Conversions & Cutting Returns by 30% | Antonia Dumitriu, Irisphera
AI is no longer optional in fashion, it’s infrastructure.In this episode of The Retail Podcast, we sit down with Antonia Dumitriu, Co-Founder & CEO of @Irisphera, to explore how AI-powered virtual styling is transforming online fashion retail.Irisphera offers online brands…
podcast · 17 Feb 2026 · Vendor
How AI Is Doubling Fashion Conversions & Cutting Returns by 30% | Antonia Dumitriu, Irisphera
AI is no longer optional in fashion, it’s infrastructure. In this episode of The Retail Podcast, we sit down with Antonia Dumitriu, Co-Founder & CEO of @Irisphera, to explore how AI-powered virtual styling is transforming online fashion retail. Irisphera offers online bran…
podcast · 9 Feb 2026 · Vendor · primary theme
Contextual Commerce Explained: How Retail “Runs on iOS”
Unified commerce is everywhere — but Pim Vijftigschild (Chief Commercial & Partner Officer at New Black) argues the next wave is bigger: contextual commerce.In this episode, we break down what “contextual” actually means in retail: capturing the interaction that leads to t…
podcast · 9 Feb 2026 · Vendor
Contextual Commerce Explained: How Retail “Runs on iOS”
Unified commerce is everywhere — but Pim Vijftigschild (Chief Commercial & Partner Officer at New Black) argues the next wave is bigger: contextual commerce. In this episode, we break down what “contextual” actually means in retail: capturing the interaction that leads to …
podcast · 4 Dec 2025 · Trade press
Singles’ Day, Black Friday & Quick Commerce: APAC Retail’s New Peak Season
Black Friday isn’t a day anymore. Singles’ Day now stretches across weeks. Quick commerce promises groceries in 15–30 minutes. In this APAC edition of Five Things Friday, co‑hosts Ngai Yuen Low & Ryf Quail break down how peak season is changing across China, Southeast Asia…
podcast · 2 Dec 2025 · Trade press
John Lewis, Aubin, Joseph, Tumi & M&S: Black Friday, AI & Personal Styling | 5 Things Friday
Black Friday isn’t a day anymore. It’s a month-long pressure cooker – and it’s forcing retailers to rethink everything from promotions to product pages. Correction note: In the episode I mention a jumper with 7% wool – the actual composition was 8% wool. Why Black Friday has m…
podcast · 25 Nov 2025 · Operator voice
Secrets Behind Famous Retail Success! Two Customers: Human + AI, 6% Checkout Lift, 21k Weekly Signal
Julia Paulsen, Director of Ecommerce Nordics at Elkjøp Nordic (part of Currys plc), unpacks how to win when your store has two customers: the human and the AI assistant. We cover data quality, MACH, omnichannel execution, and the culture that turns OKRs into commercial outcome…
podcast · 25 Nov 2025 · Operator voice
Secrets Behind Famous Retail Success! Two Customers: Human + AI, 6% Checkout Lift, 21k Weekly Signal
Julia Paulsen, Director of Ecommerce Nordics at Elkjøp Nordic (part of Currys plc), unpacks how to win when your store has two customers: the human and the AI assistant. We cover data quality, MACH, omnichannel execution, and the culture that turns OKRs into commercial outcome…
podcast · 3 Nov 2025 · Operator voice
Asia’s Retail Revolution: How Super Apps and Culture Are Redefining the Future | Ryf Quail x Low Ngai Yuen
Asia’s retail landscape is evolving faster than anywhere else on Earth—and this episode brings you the inside view. Host Alex Rezvan sits down with Ryf Quail, Managing Director of NRF APAC, and Low Ngai Yuen, former Chief Merchandise & Marketing Officer at AEON Malaysia, b…
podcast · 31 Oct 2025 · Trade press · primary theme
ASOS IRL, New Look Bets on Loyalty, Topshop Plays Nostalgia, Outcast Fashion +Rosalía “Berghain”
Topshop leans into Millennial nostalgia with Cara Delevingne; New Look fires up “Club New Look,” targeting scale with a £30m digital push; and ASOS takes a ten‑day Carnaby Street pop‑up mainstream with 200+ curated pieces and partner brands. We examine whether pop‑ups create m…
podcast · 31 Oct 2025 · Trade press
ASOS IRL, New Look Bets on Loyalty, Topshop Plays Nostalgia, Outcast Fashion +Rosalía “Berghain”
Topshop leans into Millennial nostalgia with Cara Delevingne; New Look fires up “Club New Look,” targeting scale with a £30m digital push; and ASOS takes a ten‑day Carnaby Street pop‑up mainstream with 200+ curated pieces and partner brands. Bonus: a culture lens on Rosalía’s …
podcast · 21 Oct 2025 · Vendor · primary theme
How Eagle AI Delivers 7:1 ROI Through Personalization & Gamification — with Cédric Chéreau, Co-Founder
This episode dives into the mechanics of AI-powered personalization with Cédric Chéreau, Co-Founder of Eagle AI (ex-Untie Nots). Eagle AI’s platform delivers scalable, signal-based personalization that predicts behaviour and nudges loyalty — generating 7:1+ ROI and unprecedent…
podcast · 22 Aug 2025 · Vendor
Five Things Friday: USA, UK, Europe & APAC — Culture, Commerce, and What Moves Next
Glossier joins TikTok Shop, Adidas rewrites nostalgia, back‑to‑school spend pulls forward, Prime vs Walmart deals, UK ultrafast delivery, loyalty reboots, agentic AI pilots, France’s “Drive,” Mango’s stylist AI, Gulf luxury momentum, Reliance x Shein, live commerce scale.Welco…
podcast · 5 Aug 2025 · Vendor · primary theme
Intent-Driven Commerce: Solving Retail’s Biggest Frustration
Shopping online can feel like navigating endless aisles of irrelevant products, leaving customers frustrated and retailers losing sales. In this insightful episode of The Retail Podcast, host Alex speaks with Warren Cowan, CEO of Foundit, about how retailers can transform cust…
podcast · 29 Jul 2025 · Vendor
Is Email Dead? Debunking the Myth with Ben Jackson, Klaviyo MD EMEA
Ben Jackson of Klaviyo explains why email still outperforms, how regional channel preferences are shifting (Germany loves WhatsApp, Nordics swear by SMS), and where AI genuinely moves the needle for retail CMOs drowning in data. Host Alex digs into practical roadblocks—from si…
podcast · 25 Jul 2025 · Trade press
Circular Fashion, Topshop’s Comeback & Currys’ AI: 5 Retail Shifts Shaping the UK
Nostalgia meets innovation from swaps to smart service.Resale is mainstream, loyalty looks like an airline, and Topshop is back.In this Five Things Friday – UK Edition, Alex Rezvan and Simone Oloman break down five signals every retailer should track right now:RIXO Pre‑Loved –…
podcast · 22 Jul 2025 · Vendor · primary theme
Why Twilio Says Personalization Is Broken | NRF APAC 2025 Debrief
Live from NRF APAC, The Retail Podcast brings you exclusive access to Twilio’s 2025 State of Customer Engagement Report. This isn’t theory—it’s what leading global brands are actually doing on the ground.We unpack:Why 82% of brands think they personalize well—but only 16% of c…
podcast · 17 Jul 2025 · Trade press
Five Things Friday: Consumer Mobility, Asian Loyalty Shifts, and Rapid Commerce Trends in APAC
Ryf Quail returns energized from New Zealand to join Alex Rezvan in dissecting fascinating retail shifts across APAC. They delve into consumer mobility, the impact of currency fluctuations on shopping behaviors, the evolution of rational brand loyalty programs, and emerging qu…
podcast · 16 Jul 2025 · Vendor
Shopify CRO Bobby Morrison | AI Search, Unified Commerce & 10 Trillion Data Queries Explained
Guest: Bobby Morrison — Chief Revenue Officer, Shopify Host: Alex, Founder of The Retail Podcast & RetailNews.AI What we cover- 00:00 Complexity vs. simplicity: 10 trn data queries, 1.1 trn edge requests - 02:17 The modern Shopify stack (e‑com, wholesale, retail POS) - 07:…
podcast · 11 Jul 2025 · Trade press
Five Things Friday USA #1: Glossier’s TikTok Move, Adidas Superstar & Prime Day Insights
Alex & Jill Dvorak unpack key US retail stories: Glossier on TikTok, Adidas’ Superstar comeback, NRF Back-to-School data & Prime Day showdown.⏩ Jump straight into it:00:00 Welcome & Intro to Jill Dvorak (NRF)00:47 Glossier’s Big TikTok Move03:17 Adidas Superstar Re…
podcast · 11 Jul 2025 · Trade press
Five Things Friday EU #1 – Drive‑Thru Grocery, Auchan × Houra & Mango’s AI Stylist
Why Europe’s grocers love ‘Le Drive’ and how Mango turned AI into a personal stylist.⏩ Jump to a topic: 00:00 Intro | 01:05 Drive‑Thru Grocery (Leclerc, Carrefour) | 04:03 Auchan × Houra deal | 06:28 Spain’s BM premium format | 07:37 Mango AI Stylist | 12:05 ‘Messy Era’ cultur…
podcast · 8 Jul 2025 · Vendor
Nagarro’s Rahul Mahajan: AI Demand Planning, Knowledge Graphs & Humanized Personalization
How a €1 B digital‑engineering firm uses generative AI and agent tech to reinvent retail supply chains and CX.18 000 engineers, €1 B revenue, 50+ patents—Nagarro’s Global CTO Rahul Mahajan explains how generative AI, vector databases and knowledge graphs are reshaping demand p…
podcast · 3 Jul 2025 · Trade press · primary theme
Loyalty 2.0, Autonomous AI Agents, Luxury Pop‑Ups, Mega Athleisure Stores
ASOS launches a next‑gen loyalty ladder, LVMH test‑drives autonomous AI agents, luxury pop‑ups swamp central London, and JD Sports opens a 42 K ft² “department store for trainers.” In the debut Five Things Friday – UK Edition, Alex welcomes Simone Oloman (Co‑Founder & CEO,…
podcast · 1 Jul 2025 · Vendor
AI: Retail’s New Operating System with TCS VP Abhijit Niyogi
Dynamic pricing, omnichannel fulfilment & sustainable retail in 2025.AI rewired retail—and Abhijit Niyogi built the circuit. In this 28‑minute masterclass, TCS’s Retail VP breaks down: • Why stores behave like software post‑pandemic • How AI pricing drives margin without r…
podcast · 17 Jun 2025 · Vendor · primary theme
AI-Powered Retail Engagement: How Braze Unlocks Zero-Party Data & Omnichannel Loyalty
Braze’s Global Senior Director of Strategic Partnerships, James Herridge-Leng, lays out a blueprint for retailers who refuse to be trapped by channel silos or third-party walled gardens. Expect hard numbers: a 200 % jump in ROAS, email open rates doubling when WhatsApp joins t…
podcast · 12 Jun 2025 · Trade press
Asia’s Five-Element Edge • Australia’s IT Surge • 8-Minute Delivery • Meta’s AI Ad Rules • The Hybrid Consumer
Retail evolves faster than it’s ever moved. This week Alex, Ryf, and Laura unpack five forces reshaping the industry—and the brands proving each point.Asia’s five-element advantage – Emotional value, community identity, nighttime escapes, immersive art, smart-health choices. G…
podcast · 14 Apr 2025 · Vendor
Trust Place: The Saviour of Luxury Goods?
Didier Mattalia, co-founder and CEO of Trust-Place, joins Alex on The Retail Podcast to explore how digital passports transform traceability and customer relationships post-purchase. Discover how luxury and premium brands across fashion, home furnishings, electronics, and mobi…
podcast · 6 Feb 2025 · Vendor
Top 5 Digital Retail Trends 2025: Michelle Evan, Euromonitor
Join us for a conversation with Michelle Evans, Global Lead for Retail and Digital Consumer Insights at Euromonitor, as she reveals the top five digital trends that will transform retail in 2025. In this episode, Michelle discusses: • Rebuilding Consumer Trust: The shift towar…
podcast · 6 Nov 2024 · Vendor
Crafting Authentic E-Commerce Experiences
Explore how Saddleback Leather founder Dave Munson and BigCommerce’s Melissa Dixon craft an authentic e-commerce experience that keeps customers coming back. From storytelling that builds brand loyalty to BigCommerce tools that simplify the customer journey, this episode dives…
podcast · 15 Oct 2024 · Vendor
Albertsons' Retail Media Network: Transforming Shopper Connections
Albertsons Media Collective is redefining how retail media drives success by connecting brands with over 100 million loyal consumers across 2,000 stores nationwide. Leveraging data-driven insights, they cultivate deep customer relationships that translate into sustainable grow…
podcast · 2 Jul 2024 · Vendor · primary theme
Customer Engagement Platform
Discover how Twilio’s innovative customer engagement solutions are transforming retail experiences, as shared by Nicolas Kontopoulos, Regional CMO at NRF APAC 2024. Full details here: https://retailnews.ai/how-to-enhance-customer-engagement/
podcast · 12 Feb 2024 · Vendor
How to Master Location, Location, Location
In an illuminating discussion on the Retail Podcast, Nick Patrick, Co-Founder and CEO of Radar, sheds light on how his company is reshaping the retail industry through advanced geolocation services. Radar, self-described as the all-in-one location platform, has emerged as a co…
podcast · 7 Feb 2024 · Vendor
Big Commerce Unleashes Next-Gen E-Commerce Dynamics
In an enlightening conversation at the NRF, Meghan Stabler of BigCommerce outlined the transformative impact of their platform on the retail industry. BigCommerce, known for its enterprise-level e-commerce solutions, is propelling brands and retailers into the future with a mo…
podcast · 30 Jan 2024 · Vendor · primary theme
Data Unification: Retail's New Power Play
In a fascinating interview at NRF 2024, Barry Padgett, CEO of Amperity, sheds light on the burgeoning role of data unification in the retail sector. As we delve into this topic, it's clear that the future of retail is inextricably tied to how effectively businesses can man…
podcast · 11 May 2023 · Operator voice · primary theme
Revolutionising Fashion Ecommerce: Emma McFerran of Lyst on Personalisation, Luxury Fashion, and Career at Shoptalk Europe
Uncover the future of fashion e-commerce in our latest podcast episode with Emma McFerran, the trailblazing CEO of Lyst, recorded during Shoptalk Europe in Barcelona. Emma unveils her strategy to revolutionise the e-commerce landscape using data-driven personalisation, and sha…
podcast · 1 Feb 2023 · Vendor · primary theme
NRF2023 Improving the customer journey with, Richard Hammond CEO UNCROWD
Richard Hammond discusses improving the customer journey with The Retail Podcast (from #nrf2023 ) In this episode Richard covers the following and much more:👉 #NPS Vs #analytics👉 The new normal or not👉 #personas Vs Mindstates👉 The choice #economy and winning in #retail!👉 …
podcast · 23 Jan 2023 · Vendor · primary theme
NRF 2023 Salesforce Kelly Haut Thacker, Salesforce Senior VP, Marketing, Commerce Cloud & CMO of Retail and Consumer Goods
A super insightful conversation with Kelly Haut Thacker, Salesforce Senior VP, Marketing, Commerce Cloud & CMO of Retail and Consumer Goods (RCG). Discussing their new "New Salesforce data* which shows that a disconnected experience is a top frustration customers have with…
podcast · 19 Jan 2023 · Vendor · primary theme
NRF 2023 Bill Swift, CEO of Brierley, the company that created the loyalty industry and is now transforming loyalty
Bill Swift, CEO of Brierley, the company that created the loyalty industry and is now transforming loyalty for the future with next-generation technology and top-notch consulting expertise that cannot be rivaled. Brierley was founded by the godfather of loyalty programs Hal Br…
podcast · 22 Jun 2020 · Vendor · primary theme
Friction Vs Reward with CEO of Uncrowd & Author Richard Hammond
Richard has been in the retail industry for approximately 35 years, from stores to authoring the best-selling retail manual Smart Retail, which is currently in its 4th edition and is available in 22 languages. In 2018, Richard and his co-founder embarked on building the next g…