Loyalty & personalisation

Coverage

• news · 6 Aug 2026 · Trade press

  Five APAC Retail Trends Shaping Global Retail

  From organised retail crime in Australia to China's membership economy and Vietnam's mobile-first e-commerce, five developments across Asia Pacific point to one theme: the region's retailers are adapting faster than consumer behaviour is changing.

• news · 3 Aug 2026 · Trade press

  Dunnhumby: Retail Media Has a Shopper Problem

  New Dunnhumby research across 3,000 US and UK grocery shoppers finds 91% will share transactional data for real value, and that relevance, trust and in-store media now decide retail media's next phase of growth.

• news · 22 Jul 2026 · Operator voice · primary theme

  H2O Retailing Rebuilds Japanese Retail Around Unified Commerce

  H2O Retailing Corporation is modernising its technology foundations to connect data, AI, stores and human service around a single customer relationship.

• news · 17 Jul 2026 · Trade press

  Pomelo Built Stores Around Mobile, Not the Other Way Around

  Pomelo pioneered a mobile-first omnichannel retail model in Southeast Asia, using physical stores to support e-commerce and reduce purchase anxiety.

• news · 1 Jul 2026 · Trade press

  Alcampo and Ocado: Grocery Ecommerce Runs on Partnership

  Carlos Pedreira Freire and Gregor Ulitzka explain how operational excellence, customer trust and deep collaboration are driving the next phase of online grocery growth in Spain.

• news · 29 Jun 2026 · Trade press

  Unlimitail, Douglas, Nectar360 on Retail Media's Next Chapter

  Executives from Unlimitail, Douglas Group and Nectar360 explain why the future of retail media depends on talent, measurement and omnichannel personalisation.

• podcast · 19 Jun 2026 · Operator voice

  How Brands Reach Gen Z Without TikTok + Coach's Retail Masterclass

  What happens when brands can no longer rely on social media to reach younger consumers?In this week's Five Things Friday UK, retail expert Simone Oloman, Co-Founder and CEO of NIFT, joins us to discuss one of the biggest questions facing retail marketers today: how brands …

• news · 5 Jun 2026 · Trade press · primary theme

  Know Your Customer or Lose Them to Someone Who Does: The Sharpest Lessons From World Retail Congress 2026

  Zalando's AI engine, Primark x Unhidden, and Fressnapf's 2030 ambition: the sharpest customer-first lessons from World Retail Congress 2026 in Berlin.

• podcast · 29 May 2026 · Trade press

  NRF 2026 APAC Agenda: The Retail Sessions to Watch

  Ryf Quail joins Alex to walk through the NRF 2026 APAC agenda just before the show opens in Singapore. This episode is a practical guide to the sessions, speakers and themes shaping this year’s event, from AI-powered supply chains and retail media to omnichannel, luxury, malls…

• news · 26 May 2026 · Trade press · primary theme

  Adidas, Lululemon and Ulta Beauty Rewrite Customer Loyalty

  At a Deloitte retail leadership panel, executives from Adidas, Lululemon and Ulta Beauty explained how community, localisation and data are replacing points-based loyalty as the new competitive advantage in retail.

• news · 21 May 2026 · Trade press

  The Retailers Winning With AI Are Not the Ones You Think

  Tesco, REWE, Zalando and Walmart are pulling ahead not because of AI, but because customer insight is the operating system they let AI scale.

• news · 13 May 2026 · Trade press

  Retail Growth 2026: Why CEOs Are Fighting Harder Than Ever for Every Sale

  At World Retail Congress 2026 in Berlin, AlixPartners, Pepco, Ahold Delhaize and Direct Group leaders set out the new playbook for volume-led growth, AI-driven simplification and sharper customer relevance.

• podcast · 22 Apr 2026 · Promotional

  Retail Media in 2026: What Shoppers Actually Want | Michael Schuh, dunnhumby

  This episode is a paid partnership with dunnhumby. What do shoppers actually want from retail media? Read the full research here: https://resources.dunnhumby.com/retail-media-report-2026/ That’s the question at the centre of this week’s episode of The Retail Podcast, where I s…

• podcast · 17 Apr 2026 · Trade press

  The Future of Retail: Gymshark Gyms, Selfridges VIP Strategy & Loyalty Reinvented

  Retail is undergoing a fundamental shift—from product-driven transactions to experience-led ecosystems. In this episode of 5 Things Friday, we break down the most important retail trends shaping 2026: Gymshark is launching its first physical gym, signalling a move from apparel…

• podcast · 10 Apr 2026 · Trade press

  Adidas x ASOS, Experiential Retail & Uber Eats Loyalty Shift | Five Things Friday

  Physical retail isn’t dead, boring retail is. This episode breaks down the smart retail moves winning right now: collabs, pop-ups, experiences, and loyalty that works across ecosystems. In this episode of Five Things Friday, the conversation covers the retail stories shaping t…

• podcast · 7 Apr 2026 · Trade press

  World Retail Signals: AI, Store Reinvention, Loyalty & Retail Trends Across Europe, Asia and the US

  Welcome to World Retail Signals, the podcast from World Retail Congress, hosted by Ian McGarrigle, Chairman at World Retail Congress, and Niamh Stone, Programme Director at World Retail Congress. In this episode, the conversation spans Europe, Asia and the US, exploring the re…

• podcast · 17 Feb 2026 · Vendor

  How AI Is Doubling Fashion Conversions & Cutting Returns by 30% | Antonia Dumitriu, Irisphera

  AI is no longer optional in fashion, it’s infrastructure. In this episode of The Retail Podcast, we sit down with Antonia Dumitriu, Co-Founder & CEO of @Irisphera, to explore how AI-powered virtual styling is transforming online fashion retail. Irisphera offers online bran…

• podcast · 9 Feb 2026 · Vendor

  Contextual Commerce Explained: How Retail “Runs on iOS”

  Unified commerce is everywhere — but Pim Vijftigschild (Chief Commercial & Partner Officer at New Black) argues the next wave is bigger: contextual commerce. In this episode, we break down what “contextual” actually means in retail: capturing the interaction that leads to …