The Retail Podcast
Every episode of The Retail Podcast with an on-page player, chapters, show notes and a full transcript where the feed provides one.
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301 episodes
327 days agoJohn Lewis, Aubin, Joseph, Tumi & M&S: Black Friday, AI & Personal Styling | 5 Things Friday
Black Friday isn’t a day anymore. It’s a month-long pressure cooker – and it’s forcing retailers to rethink everything from promotions to product pages.Correction note: In the episode I mention a jumper with 7% wool – the actual composition was 8% wool.Why Black Friday has mor…
13m 34sListen on page
- 334 days ago
Secrets Behind Famous Retail Success! Two Customers: Human + AI, 6% Checkout Lift, 21k Weekly Signal
Julia Paulsen, Director of Ecommerce Nordics at Elkjøp Nordic (part of Currys plc), unpacks how to win when your store has two customers: the human and the AI assistant. We cover data quality, MACH, omnichannel execution, and the culture that turns OKRs into commercial outcome…
24m 04sListen on pageTranscript
338 days agoCoupang’s Profit Surge and China’s New Retail Powerhouse: APAC Trends with Ryf Quail & Low Ngai Yuen
Coupang is finally profitable. China’s KKR Group is redefining offline lifestyle retail. APAC’s consumer landscape is shifting fast.In this Five Things Friday — APAC Edition, Ryf Quail and Low Ngai Yuen unpack:• Coupang’s record revenue and margin transformation• Logistics inn…
5m 44sListen on pageTranscript
339 days agoInside Rituals’ New Oxford Street Flagship: Design, Mind Oasis & Retail Innovation
@RitualsCosmeticsGlobal has opened its newest flagship at 297 Oxford Street, London. And it’s unlike anything the brand has built before.In this exclusive tour and interview, Alex Rezvan sits down with:• Annemarie Forsyth — Managing Director UK & Ireland• Richard Lems — …
14m 08sListen on pageTranscript
341 days agoAI, Tasks & Culture: How The CoOp Is Redefining Frontline Retail
How do you transform thousands of frontline colleagues from overloaded and under-informed to connected, confident, and AI‑enabled, without breaking the stores?In this episode of The Retail Podcast, Alex sits down with Chris Chandler (Head of Store Support, Midcounties Co‑op) a…
22m 39sListen on pageTranscript
352 days agoFive stories: John Lewis’ vinyl‑driven ad; CBRE’s MAPIC signals; MINISO on Bond Street; retail parks rising; athleisure’s staying power.
Retail is back in force. Alex reports from Cannes at MAPIC on why capital is returning to physical retail. Simone unpacks the new John Lewis Christmas advert and how sentiment sells. We cover CBRE’s data, MINISO’s Bond Street bet, retail parks’ quiet surge, and why athleisure …
13m 24sListen on pageTranscript
356 days agoAsia’s Retail Revolution: How Super Apps and Culture Are Redefining the Future | Ryf Quail x Low Ngai Yuen
Asia’s retail landscape is evolving faster than anywhere else on Earth—and this episode brings you the inside view.Host Alex Rezvan sits down with Ryf Quail, Managing Director of NRF APAC, and Low Ngai Yuen, former Chief Merchandise & Marketing Officer at AEON Malaysia, bo…
20m 10sListen on pageTranscript
- 356 days ago
AI Won’t Replace Merchandisers — It’ll Make Them Superhuman
AI, Merchandising & the Next Era of Retail with Noah (何诺亚) HerschmanAI isn’t replacing retail jobs — it’s enhancing them. In this episode of The Retail Podcast, host Alex Rezvan speaks with Noah (何诺亚) Herschman, Retail & Ecommerce Senior Executive and Global AI Strateg…
16m 04sListen on pageTranscript
359 days agoRosalía, Amazon, Calvin Klein, TikTok, JCPenney & Primark — Five Things Friday (USA)
Alex Rezvan and Jill Dvorak (NRF) open with Rosalía’s “Berghain” — a genre-bending track with Björk and Yves Tumor that shows how culture still drives commerce. Then come the hard numbers: Amazon’s plan to cut ≈ 30 000 corporate jobs (Reuters) and what it signals for hybrid wo…
14m 26sListen on pageTranscript
359 days agoASOS IRL, New Look Bets on Loyalty, Topshop Plays Nostalgia, Outcast Fashion +Rosalía “Berghain”
Topshop leans into Millennial nostalgia with Cara Delevingne; New Look fires up “Club New Look,” targeting scale with a £30m digital push; and ASOS takes a ten‑day Carnaby Street pop‑up mainstream with 200+ curated pieces and partner brands. Bonus: a culture lens on Rosalía’s …
12m 49sListen on pageTranscript
362 days agoWhat Makes Rituals Stores So Special?
Rituals’ Richard Lems reveals how the brand designs slow shopping at scale—lighting, layouts, and refits that reuse ~60% of furniture—plus the Oxford Street flagship and Mind Oasis.About this episodeWe cover global consistency, the system of rolling improvements, sustainabilit…
18m 07sListen on pageTranscript
366 days ago5 Retail Moves You Need to Know: Gap, Morrisons, AllSaints, DFS x Pinterest, Gen Beta
Five Things Friday — Gap’s London Comeback, Morrisons’ ESL Rollout, AllSaints Pop‑Ups, DFS x Pinterest, Gen BetaToday’s agenda: five moves reshaping UK retail—and what to do next.NEWS FLASH LINE‑UP• Gap returns to London with three stores (Covent Garden, White City, Wembley) b…
14m 46sListen on pageTranscript
Five useful signals from the people shaping global retail. Every Friday.