Glovo’s Quick Commerce Strategy Explained by VP Connie Kwok | The Retail Podcast

In this episode of The Retail Podcast, Alex Rezvan sits down with Connie Kwok, Vice President of Quick Commerce at Glovo, to unpack the future of on-demand retail.

From groceries and electronics to medicine and AirPods, Glovo has become one of Europe’s most dynamic marketplaces—operating in 23 countries and redefining convenience beyond speed.

Connie shares her perspective on:

What “quick commerce” really means for today’s customer

Why speed alone is no longer enough—accuracy and convenience matter too

Localisation across 23 countries: assortment, pricing, and regulation

Operational levers like batching, membership fees, advertising, and dark stores

The cultural contrasts between Asia, Europe, and social commerce in China

Why delight and discovery—not just transactions—will define the next era of retail

Whether you’re in retail, e-commerce, or logistics, this conversation offers a masterclass in how global platforms adapt to local behaviours while scaling sustainably.

Timestamps:

🔗 Explore Glovo: https://glovoapp.com