technology
AI
Mentioned in 98 items.
podcast · 15/10/2026
Is AI recommending your brand? Ben Jeffries on creator-first AEO (YouTube Festival London 2026)
Shoppers are asking AI assistants what to buy, and those answers cite YouTube videos. Ben Jeffries, co-founder of Influencer.com, explains creator-first AEO, the sports-brand test, and why content now has to work for shoppers and for AI. With Alex Rezvan, Host of The Retail Po…
podcast · 06/10/2026
AI in Retail Won't Be Your Edge, Trust Will | Doug Stephens
Doug Stephens, Founder of Retail Prophet, argues that AI in retail will never be a competitive advantage. Customer trust, earned through fairness to shoppers, staff and suppliers, is the edge that lasts.Alex Rezvan, Host of The Retail Podcast, and Doug cover why only 15% of Am…
podcast · 24/08/2026
Target’s AI Move, Coach Growth & the Future of US Retail
Why is Coach growing while Kate Spade declines under the same parent company?And what does Target appointing a Chief AI Officer tell us about the next phase of retail technology?In this USA edition of Five Things Friday, Alex and Jill unpack five developments shaping US retail…
podcast · 24/08/2026
Target’s AI Move, Coach Growth and the Future of US Retail
What does Target appointing a Chief AI Officer tell us about the next phase of AI in retail? In this USA edition of Five Things Friday, Alex and Jill examine five developments shaping the US retail market — and the strategic implications behind them. Target has brought Chandu …
podcast · 19/08/2026
A Retail Executive Goes Shopping for AI | NRF APAC 2026
What does buying AI look like when a retailer has a real problem to solve? At NRF APAC 2026 in Singapore, Alex Rezvan joins Low Ngai Yuen, Managing Director of AEON360, on a live buying mission across the show floor. Ngai Yuen is not browsing demonstrations. She has a specific…
podcast · 19/08/2026
A Retail Executive Goes Shopping for AI | NRF APAC 2026
Alex Rezvan and AEON360 Managing Director Low Ngai Yuen go into operator mode at NRF APAC. Ngai Yuen has a live AI and product-data requirement—and two startups she first met in New York may have the answer. This is the buying journey: the brief, the meetings, the 50,000-SKU p…
news · 17/08/2026
Jabra Bets on Voice as the Gateway to AI for Retail's Frontline Workers
Andrew Doyle, VP for Frontline Workers at Jabra, argues that voice is becoming the natural interface between retail associates and AI agents - and that audio quality decides whether those systems work on the shop floor.
news · 13/08/2026
From Products to Ecosystems: Nagarro's Vision for the AI-Powered Future of Retail
AI's biggest impact on retail may not come from chatbots or personalisation. Rahul Mahajan, Global CTO at Nagarro, argues the deeper opportunity lies in rebuilding how retailers forecast demand, interact with data and connect products with services.
podcast · 10/08/2026
What Retailers Can Expect at NRF Retail’s Big Show Europe
Why are some retail markets able to adopt AI faster than Europe? 30% off an All Access Pass: ALEX30 NRF Registration page here: https://bit.ly/4vh5Iz5. Annabelle Serres, Director of Events for NRF Retail’s Big Show Europe, discusses the barriers created by legacy infrastruct…
news · 05/08/2026
Europe Must Close Its AI Gap, Says NRF Europe Director
Artificial intelligence is transforming every part of retail, but Europe faces a unique challenge. NRF Europe Show Director Annabelle Serres says regulation, legacy systems and slower implementation risk widening the innovation gap, and the industry now needs to move from disc…
podcast · 03/08/2026
What Retailers Can Expect at NRF Retail’s Big Show Europe
Why are some retail markets able to adopt AI faster than Europe?30% off an All Access Pass: ALEX30NRF Registration page here: https://bit.ly/4vh5Iz5.Annabelle Serres, Director of Events for NRF Retail’s Big Show Europe, discusses the barriers created by legacy infrastructure, …
podcast · 28/07/2026
5 Things Friday: WAIC 2026, JD.com's EU Bid & Decathlon's Uber Eats Move
What changes when AI stops being a productivity tool and starts becoming part of the operating system of a business?In this APAC retail briefing, Ryf Quail and the panel examine five developments:• AI-led business transformation at WAIC Shanghai• JD, CECONOMY and EU regulatory…
podcast · 28/07/2026
5 Things Friday: WAIC 2026, JD.com's EU Bid & Decathlon's Uber Eats Move
AI is moving beyond individual productivity tools. The more important question is whether companies will redesign their operating models around it. In this edition of Five Things Friday: APAC Edition, Ryf Quail and the panel examine five developments connecting technology, mar…
news · 22/07/2026
H2O Retailing Rebuilds Japanese Retail Around Unified Commerce
H2O Retailing Corporation is modernising its technology foundations to connect data, AI, stores and human service around a single customer relationship.
news · 07/07/2026
Pentland Brands Says Retail AI Success Depends on Business Value, Not Hype
Ana Machado da Silva and Shopify's Peyman Naeini explain why the next phase of AI in retail will be driven by ROI, strong data foundations and enterprise-wide adoption.
news · 03/07/2026
Kaufland Global Marketplace: AI and One-Click Europe Expansion
CTO Fabian Kothe outlines how Kaufland Global Marketplace is using AI, omnichannel retail and cross-border technology to simplify selling across Europe while creating a homegrown alternative to global ecommerce giants.
news · 30/06/2026
ASOS, Nestlé, L'Oréal: People Make AI Work in Retail
At Shoptalk Europe, leaders from ASOS, Nestlé and L'Oréal told Jordan Berke of TOMORROW that the bottleneck for AI in retail is not technology - it is people, change management, and the operating system around the tools.
news · 22/06/2026
Holden Bale: 88% of Retailers Have Deployed AI, Only 6% Can Prove It Made Money
Merkle Global Chief Strategy Officer Holden Bale told Shoptalk Europe that 88% of enterprises have deployed AI but only 6% can prove EBITDA value, and laid out the five patterns separating real execution from performance.
news · 18/06/2026
Arc'teryx CEO Stuart Haselden: How the Brand Grew 5x Without Betting on AI
At Shoptalk Europe, Arc'teryx CEO Stuart Haselden explained how the brand grew from $500m to $2.7bn in five years with no AI in the story - just vision, DTC control and an obsessive focus on the mountain athlete.
news · 17/06/2026
Peter Ruis: John Lewis Is Betting on AI, Resale and Expert Service
At Shoptalk Europe 2026 in Barcelona, John Lewis Managing Director Peter Ruis said Britain's most recognisable retailer is no longer competing with other department stores but with specialist brands, social platforms, AI search engines, marketplaces and tech giants.
podcast · 16/06/2026
How AI, Data and Hospitality Are Rewiring Retail in Japan
Recorded live at NRF APAC 2026, this episode features Toru Koyama, Executive Officer & Head of IT and Digital Promotion Group at H2O Retailing Corp., and Executive Officer & GM of Digital Innovation Division at Hankyu Hanshin Department Stores, Inc. In this conversatio…
podcast · 16/06/2026
How AI, Data and Hospitality Are Rewiring Retail in Japan
Recorded live at NRF APAC 2026, this episode features Toru Koyama, Executive Officer & Head of IT and Digital Promotion Group at H2O Retailing Corp., and Executive Officer & GM of Digital Innovation Division at Hankyu Hanshin Department Stores, Inc. In this conversatio…
news · 16/06/2026
Nadine Graf: How Estée Lauder Is Reimagining Beauty for the Speed of the Consumer
Estée Lauder EMEA President Nadine Graf on Beauty Reimagined, AI compressing innovation to 70 hours, and why relevance has a short shelf life.
news · 15/06/2026
Zalando Co-CEO David Schröder: AI Is Rewriting Fashion Retail
Zalando co-CEO David Schröder on how AI is reshaping fashion retail, returns, and Europe's race to scale its own technology champions.
podcast · 10/06/2026
Retail AI, Currys & Hasbro: What’s Changing in Retail
Retail AI is moving quickly — and this episode looks at what that means for retailers, ecommerce platforms, brands, and technology leaders. In this discussion, the hosts cover a range of retail and commerce stories, including Currys in the UK, European retail activity, Hasbro,…
news · 09/06/2026
Shoptalk Europe 2026: Zalando, Estée Lauder and John Lewis
Day 1 of Shoptalk Europe 2026 opened with Zalando, The Estée Lauder Companies and John Lewis on the Headliner Stage, plus an afternoon block on AI readiness, data foundations and the workforce shift.
podcast · 02/06/2026
The Future of Retail in Asia: AI, GLP-1 & Consumer Trends with Isabelle Allen (KPMG)
The future of retail is being shaped by Asia.Recorded live at NRF APAC 2026, this conversation features Isabelle Allen, Global Head of Consumer, Retail & Leisure at KPMG, discussing the trends transforming retail worldwide.Topics include:✅ Why Asia is becoming a retail inn…
podcast · 02/06/2026
The Future of Retail in Asia: AI, GLP-1 & Consumer Trends with Isabelle Allen (KPMG)
Why is Asia becoming the world's most influential retail innovation hub? In this NRF APAC 2026 Day 1 keynote conversation, Jill Dvorak, Senior Vice President at the National Retail Federation, speaks with Isabelle Allen, Global Head of Consumer, Retail & Leisure at KPMG. T…
news · 25/05/2026
Alex Baldock on Currys, AI and Retail's Industrial Revolution
Outgoing Currys CEO Alex Baldock on why AI is the biggest general purpose technology since steam power, the retailer's 75% UK share in AI laptops, and how 'home of AI' translates to colleagues, SMBs, and stores.
news · 22/05/2026
Lionel Souque Has 200 AI Projects Running. He Still Thinks Retail Is a Human Business.
REWE Group CEO Lionel Souque on crossing 100 billion euros, running 200 AI projects, and why retail still comes down to goods, customers and people.
news · 21/05/2026
The Retailers Winning With AI Are Not the Ones You Think
Tesco, REWE, Zalando and Walmart are pulling ahead not because of AI, but because customer insight is the operating system they let AI scale.
news · 20/05/2026
Every AI Has an Opinion of Your Brand - WRC 2026
David Roth used the World Retail Congress to unveil Aura, WPP's first look at how AI models actually judge brands - and what retailers must do before the agent-to-agent commerce era arrives.
podcast · 19/05/2026
Why Retailers Are Already Falling Behind on AI
AI is forcing a complete rethink of ecommerce, retail operations, and digital commerce architecture. In this episode, Kelly Goetsch — President at Pipe17 and one of the most influential voices in modern commerce technology — explains why the “status quo is no longer acceptable…
podcast · 19/05/2026
Why Retailers Are Already Falling Behind on AI
AI is forcing a complete rethink of ecommerce, retail operations, and digital commerce architecture.In this episode, Kelly Goetsch — President at Pipe17 and one of the most influential voices in modern commerce technology — explains why the “status quo is no longer acceptable”…
news · 18/05/2026
Strait of Hormuz Oil Shock and AI Boom Reshape Global Retail
Deloitte economist Dr Kalish set out how Iran's closure of the Strait of Hormuz, rising inflation and an AI-fuelled investment surge are reshaping the global economic backdrop for retail.
podcast · 18/05/2026
Amazon vs Perplexity: Who Wins the AI Shopping War? | World Retail Signals
Amazon vs Perplexity could redefine the future of AI commerce.In this episode of World Retail Signals, the panel explores:Autonomous AI shopping agentsRetail workforce transformationWHP Global’s Marc Jacobs acquisitionGreggs’ expansion strategyWellness retail growthAI-powered …
podcast · 18/05/2026
Amazon vs Perplexity: The AI Retail Battle That Could Change Commerce
This week on World Retail Signals, the team explores one of the most important emerging battles in AI commerce: Amazon vs Perplexity and the future of autonomous AI shopping agents. The episode also covers: The changing expectations of the future retail workforce WHP Global’s …
podcast · 15/05/2026
Stores Are Growing Again — Here's Why Retail Crime Didn't Stop It | World Retail Signals
Retail is entering a new era shaped by AI, organized retail crime, and a renewed investment in physical stores.In this episode of Five Things Friday — USA Edition, Alex sits down with Jill Dvorak, SVP of Content at the National Retail Federation (NRF), to unpack the biggest re…
podcast · 15/05/2026
Retail Crime, AI Commerce & Why Stores Are Expanding Again
AI is reshaping commerce. Retailers are investing in stores again. And organized retail crime has become one of the industry’s biggest policy priorities. This week, Jill Dvorak from the National Retail Federation joins Five Things Friday - USA Edition to discuss: The latest or…
podcast · 14/05/2026
How AI Will Transform Private Label Retail in APAC
AI-driven retail is reshaping how consumers discover products and private label brands may be one of the biggest winners.In episode of Five Things Friday- APAC Edition, the conversation explores why private label adoption across Asia-Pacific is accelerating, how retailers are …
podcast · 29/08/2025
Five Things Friday: US Retail - Walmart AI, Travis Kelce, American Eagle, Gap & Best Buy
US retail news: Walmart marketplace AI and next‑day delivery, Gap’s denim push, Best Buy’s refurb engine, Cracker Barrel’s logo U‑turn, plus A&F × NFL. Subscribe for weekly retail strategy.American Eagle’s latest ambassador buzz & denim warsGap’s creative burst and the…
podcast · 22/08/2025
Five Things Friday: USA, UK, Europe & APAC — Culture, Commerce, and What Moves Next
Glossier joins TikTok Shop, Adidas rewrites nostalgia, back‑to‑school spend pulls forward, Prime vs Walmart deals, UK ultrafast delivery, loyalty reboots, agentic AI pilots, France’s “Drive,” Mango’s stylist AI, Gulf luxury momentum, Reliance x Shein, live commerce scale.Welco…
podcast · 06/08/2025
How Computer Vision is Transforming Retail Operations: UK Supermarket Morrisons Case Study
In this episode, we explore how Focal Systems is driving innovation in retail with cutting-edge AI and computer vision technology. Discover how Focal Systems partnered with UK grocery giant Morrisons to streamline stock control, boost on-shelf availability, and enhance custome…
podcast · 01/08/2025
AI Audio at Auchan, EU Customs Reform, Carrefour’s Autonomous Stores, Europe’s Ecommerce Habits & Inditex’s Lefties Gamble | Five Things Friday EU
This week on Five Things Friday EU Edition, host Alex from The Retail Podcast is joined by co-host Alexandra Boisson, Retail Tech & eCommerce Specialist at Business France. Together, they explore Europe’s retail landscape highlighting game-changing AI innovations, pivotal …
podcast · 29/07/2025
Is Email Dead? Debunking the Myth with Ben Jackson, Klaviyo MD EMEA
Ben Jackson of Klaviyo explains why email still outperforms, how regional channel preferences are shifting (Germany loves WhatsApp, Nordics swear by SMS), and where AI genuinely moves the needle for retail CMOs drowning in data. Host Alex digs into practical roadblocks—from si…
podcast · 25/07/2025
Ulta Beauty’s UK Launch, Target’s Back-to-School, Retail AI, Cannabis Drinks & Walmart’s Tween Fashion
Ulta Beauty enters the UK, Target goes big on back-to-school, AI hits a trust challenge, cannabis beverages gain ground, and Walmart eyes tween fashion. Alex Rezvan and Jill Dvorak (SVP of Content, NRF) decode five major trends reshaping retail in America:Ulta Beauty’s Global …
podcast · 25/07/2025
Circular Fashion, Topshop’s Comeback & Currys’ AI: 5 Retail Shifts Shaping the UK
Nostalgia meets innovation from swaps to smart service.Resale is mainstream, loyalty looks like an airline, and Topshop is back.In this Five Things Friday – UK Edition, Alex Rezvan and Simone Oloman break down five signals every retailer should track right now:RIXO Pre‑Loved –…
podcast · 24/07/2025
Retail Crime Surge, Marketplace Power, and APAC’s AI-Driven Retail Revolution
From safe rooms to social commerce, we unpack what’s shaping the APAC retail landscape now.Recorded live during Australia’s largest retail conference, this episode of Five Things Friday – APAC Edition dives into two polarizing forces in retail: rising crime rates and retail me…
podcast · 01/07/2025
AI: Retail’s New Operating System with TCS VP Abhijit Niyogi
Dynamic pricing, omnichannel fulfilment & sustainable retail in 2025.AI rewired retail—and Abhijit Niyogi built the circuit. In this 28‑minute masterclass, TCS’s Retail VP breaks down: • Why stores behave like software post‑pandemic • How AI pricing drives margin without r…
podcast · 12/06/2025
Asia’s Five-Element Edge • Australia’s IT Surge • 8-Minute Delivery • Meta’s AI Ad Rules • The Hybrid Consumer
Retail evolves faster than it’s ever moved. This week Alex, Ryf, and Laura unpack five forces reshaping the industry—and the brands proving each point.Asia’s five-element advantage – Emotional value, community identity, nighttime escapes, immersive art, smart-health choices. G…
podcast · 06/05/2025
Empowering Frontline Workers: How Jabra and AI Transform Retail Communication
Join Alex on The Retail Podcast as he speaks with Andrew Doyle, VP of Frontline Workers at Jabra, about how cutting-edge audio technology and AI are revolutionizing frontline communication in retail. Discover how Jabra enhances productivity, customer engagement, and employee s…
podcast · 10/02/2025
AI in Retail: How Executives Are Embedding AI
📢AI is transforming retail from supply chain to customer experience. In this episode, Jane Cheung, Global Research Leader at IBM, shares insights from a study of 5,000 executives on how AI is being embedded across retail operations.00:00 - Welcome & Introduction 02:15 - A…
podcast · 05/02/2025
The Future of Retail: Harnessing UGC, AI & Sustainability
In this episode, Keith Nealon, CEO of Bazaarvoice, dives into how brands can leverage user-generated content (UGC) and artificial intelligence (AI) to boost consumer trust and drive retail success. Discover how sustainability, ethical practices, and innovative AI tools are res…
podcast · 07/01/2025
The Future of Retail: Innovations in Grocery and Quick Commerce
Discover how Deliveroo’s Product Director, Paul Wilkinson, is shaping the future of retail innovation. From drone delivery and AI in grocery stores to the evolving customer demand for quick commerce, Paul shares insights from his experience at Tesco Labs, Amazon, and Deliveroo…
podcast · 11/12/2024
Retail Robotics: Insights with Michel Spruijt of Brain Corp
In this episode, Michel Spruijt, President of Brain Corp, discusses how robotics and AI are addressing challenges like labor shortages and inventory management in retail. Learn how automation is creating consistency and efficiency across store operations. What You’ll Learn in …
podcast · 08/09/2024
Responsible AI in Retail
Retailers leveraging AI must prioritize responsible practices to maximize benefits and minimize risks. This approach ensures customer trust, regulatory compliance, and operational efficiency. Full report can be found here Artificial intelligence revolutionizes retail operation…
podcast · 01/02/2024
What Can Salesforce's AI Do?
Find out more: Here With 25 years of global retail experience as a practitioner (Lids, Marshalls, Hit or Miss), an industry analyst (AMR Research), a strategy consultant (IBM), and a software leader (Salesforce), he is no stranger to the industry and the challenges retailers f…
podcast · 26/01/2024
AI Mastery: UK's Top Grocer Leads with Innovation
The integration of Generative AI (Gen AI) in retail, as discussed by Paul Winsor of Snowflake, is setting a new course for the industry. His insights, rooted in a deep understanding of retail and data analytics, highlight the transformative power of AI, extending beyond conven…
podcast · 15/01/2024
NRF 24 Day 1 AI Revolution: Transforming Retail's Tomorrow
The dawn of a new era in retail emerges, marked by the pervasive influence of Artificial Intelligence (AI) and a relentless focus on enhancing customer experiences. As gleaned from the insights shared at a recent retail conference, AI is no longer a futuristic concept but a pr…
podcast · 26/05/2023
Unlocking AI & Data Power, Championing Diversity, and Harnessing Your Superpowers: A Candid and Inspiring Conversation with Tech Maven Robin Sutara
🎧🎙️Have you ever wondered how you can leverage the power of data in your organization? Our latest podcast guest has the answers you're looking for. From repairing Apache helicopters near the Korean DMZ to advising top-tier tech companies like Microsoft and Databricks, Ro…